Fantora AI - Privacy Policy

Last updated: April 24, 2026

This Privacy Policy explains how Fantora AI collects, uses, stores, and shares information when you use our website, applications, and related services.

1. Information We Collect

Depending on how you use the Services, we may collect:

  • account information, such as your name, email address, login details, and profile data;
  • contact information you provide through support or contact forms;
  • prompts, uploaded images, generated outputs, and related usage records;
  • transaction and billing metadata, such as purchase status, subscription details, and payment-related identifiers;
  • device, browser, IP address, log, cookie, and similar technical information;
  • analytics, security, fraud-prevention, and moderation-related records.

We do not intentionally collect full payment card details ourselves. Payments may be processed by our merchant of record and payment providers.

2. How We Use Information

We use personal information to:

  • provide, operate, and maintain the Services;
  • authenticate users and manage accounts;
  • process purchases, subscriptions, and support requests;
  • detect fraud, abuse, security incidents, and policy violations;
  • moderate prompts, uploads, and outputs for safety and legal compliance;
  • improve product performance, reliability, and user experience;
  • communicate important service, account, billing, and policy updates;
  • comply with legal obligations and enforce our Terms and policies.

3. Legal Bases and Consent

Where applicable, we process information because it is necessary to perform our contract with you, comply with legal obligations, pursue legitimate business interests such as security and fraud prevention, or based on your consent where consent is required.

4. How We Share Information

We may share information with:

  • infrastructure, hosting, storage, email, analytics, customer support, authentication, and security providers that help us operate the Services;
  • payment processors, merchants of record, and fraud-prevention partners involved in billing and compliance;
  • professional advisors, regulators, law enforcement, or courts when required by law or to protect rights, safety, or property;
  • a buyer, investor, or successor in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for money.

5. Cookies and Similar Technologies

We may use cookies and similar technologies for essential site functionality, language preferences, session management, security, and limited analytics. You can control cookies through your browser settings, but some parts of the Services may not function correctly if essential cookies are disabled.

6. Data Retention

We keep information for as long as reasonably necessary to provide the Services, maintain business and legal records, resolve disputes, enforce agreements, and meet legal, tax, accounting, and security obligations. Retention periods may vary depending on the type of data and the reason it was collected.

7. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. International Transfers

Your information may be processed in countries other than where you live. Where applicable, we take reasonable steps designed to ensure appropriate protection for personal information transferred across borders.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export certain personal information. To exercise privacy rights, contact us using the email below. We may need to verify your identity before completing your request.

10. Children's Privacy

Fantora AI is not intended for children, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us and we will review the request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

12. Contact

If you have questions, privacy requests, or support needs, contact us at [email protected].

Privacy Policy